Refund Policy

Buniyaad Plus provides digital educational products and services, including online courses, test series, study material, notes, PDFs, assignments and other digital learning resources.

Because digital products may be accessed, downloaded or consumed immediately after purchase, refund eligibility may be limited once access to the purchased digital content has been provided.

If you experience a genuine technical issue that prevents you from accessing a purchased product or course, please contact our support team as soon as possible.

Refund requests should include:

• Name of the purchaser
• Registered email address or mobile number
• Name of the purchased course/product
• Order/payment reference
• Description of the issue

If payment has been successfully completed but access to the purchased product has not been provided due to a technical issue, please contact us.

After verification, Buniyaad Plus may provide access to the purchased product or, where appropriate, process a refund.

If you have been charged more than once for the same purchase due to a technical or payment-processing error, please contact us with the relevant transaction details.

After verification, the duplicate amount may be refunded to the original payment method.

Please carefully review the course/product name, class, subject and other details before completing your purchase.

Refunds for an incorrect purchase may be considered on a case-by-case basis, subject to whether the purchased digital content has been accessed or used.

Where a refund is approved, it will normally be processed through the original payment method, subject to the applicable payment gateway and banking timelines.

The time taken for the refunded amount to appear in the customer's account may vary depending on the payment provider or bank.